Accessibility

At Bestbrook, we are dedicated to providing an inclusive and accessible experience for all visitors.

Our ongoing refurbishment project includes the installation of new accessible amenities, featuring shower, toilet, and handbasin facilities, scheduled for completion by June 30th, 2024.

We believe that everyone should have the opportunity to enjoy the wonders of Bestbrook, regardless of their abilities. That’s why we’re dedicated to making our facilities accessible to all.

As part of our commitment to inclusivity, we’re pleased to announce that our restaurant is also in the process of building accessible amenities, with completion expected by June 2024.

We look forward to welcoming you to Bestbrook.

 

a staff photo of everyone smiling and sitting on the front steps of the coach house.

We look forward to welcoming you to Bestbrook

At Bestbrook, ensuring a safe and comfortable experience for all our visitors is our top priority. We remain committed to assisting and supporting visitors with accessible needs to the best of our abilities. Effective communication is key to ensuring everyone feels welcome and understood. Our staff members strive to communicate clearly and respectfully with all visitors.

 

 

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The Coach House Restaurant is a great place to share a meal with loved ones

large queenslander style building with ramp access

Being fully accessible via a newly installed ramp, The Coach House Restaurant & Ray’s Bar at Bestbrook warmly welcomes all guests. Nestled amidst the picturesque landscape, it’s the perfect spot to pause for a cup of tea or a hearty meal during your travels or spend a leisurely day with your dear ones. Our menu caters to all tastes and preferences, and our fully stocked bar promises to enhance your dining experience with a variety of beverages.

And here’s the great news: we’re currently revamping our facilities to ensure full accessibility by June 30th, 2024. Plus, our wonderful staff is always ready to accommodate any special needs you may have, making sure that everyone feels right at home.

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families chatting on a farm with green grass

At Bestbrook Mountain Resort, we strive to make the farm experience welcoming for everyone. The farm is accessed via gravel paths and although they arent the most friendly for wheelchairs, we are more than happy to assist in any way that we can.

At Bestbrook there’s plenty to explore! From animal feeding to horse riding to butter making, there’s something for all ages. Complimentary activities like boomerang throwing ensure everyone can join in. Horse riding incurs an extra fee, but we offer options for all levels.

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Bestbrook Mountain Resort provides a variety of accommodation options to accommodate different preferences and budgets, ranging from Self-contained Cabins to Bunkhouse (backpacker style rooms) and powered/unpowered Bush Camping.

 

Although not explicitly designed for accessibility, Cabin 2 is noted for its relatively easier navigation compared to other cabins, despite not being wheelchair-friendly. The access to Cabin 2 has 1 step compared to the others that have multiple. Please call us directly to enquire further or book this cabin.

 

Additionally, we are currently in the process of constructing new accessible amenities for our campground. These facilities, due for completion by June 30th, 2024, aim to improve accessibility and enhance the overall experience for all guests at Bestbrook Mountain Resort.

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Do you cater for people who are blind or have low vision?

Yes, while we don’t currently offer materials or signage in Braille, we are more than happy to assist individuals who are blind or have low vision in any way we can. Please feel free to reach out to us for support or accommodations you may need.

Do you cater for people who are deaf or have low hearing?

Yes, although we may not have specific accommodations for individuals with low hearing or who are deaf, we are committed to providing assistance and support in any way possible. Please don’t hesitate to contact us with any inquiries or requests for assistance. We are here to help.

Do you cater for people who have limited mobility?

We acknowledge the diverse range of individuals with limited mobility, regardless of age. Our goal is to ensure that everyone, regardless of age, can enjoy their time with us comfortably and safely. If you have any specific requirements or requests, please don’t hesitate to reach out to us. We’re here to assist in any way we can.

Do you cater for people who use wheelchairs or mobility scooters? 

We are dedicated to ensuring accessibility for all visitors, including those who use wheelchairs or mobility scooters. While accessible amenities are currently under construction, we have installed a ramp to the restaurant to facilitate entry. However, please note that the farm is accessed via gravel paths, which may pose some challenges for wheelchair or mobility scooter users.

For camping, the majority of our camping areas are grassed. We recommend driving to the new accessible amenities, which are designed to accommodate individuals with mobility challenges. These facilities will offer greater convenience and accessibility for all visitors.

If you have any further questions or require assistance, please don’t hesitate to contact us. We are committed to ensuring that everyone can enjoy their time at our farm safely and comfortably.

Do you cater for people with specific dietary requirements and food allergies or intolerances?

We offer options for those who are lactose intolerant, gluten-free, and vegetarian. However, please note that while we do have some vegan options available, they are limited.
If you have any specific dietary needs or allergies, please inform our staff, and we will do our best to accommodate you and ensure that your dining experience with us is enjoyable and worry-free.

Do you cater for people with cognitive disabilities or people on the Autism Spectrum?

Our farm offers a fantastic sensory experience that can be enjoyable and enriching for all visitors. From the sights and sounds of nature to the textures of the animals and plants, our farm provides a stimulating environment that engages the senses in a positive way.

We understand the importance of creating a welcoming and inclusive space for everyone, and we strive to ensure that all visitors feel comfortable and accommodated during their time with us.

Whether it’s providing quiet areas for relaxation or offering guided tours tailored to sensory preferences, we are committed to making your visit a memorable and enjoyable experience. Please don’t hesitate to let us know if you have any specific needs or requests, and we’ll do our best to accommodate them.

Have any of the staff undergone disability awareness training?

Currently, no.

What facilities are provided?

We have ramp access to the restaurant. The farm is accessed by gravel paths. The accessible amenities are currently being upgraded and are due for completion in June 2024.

Do you provide a secure area with shade and water for service animals? 

Yes, we provide a secure area with shade and water for service animals. Our veranda, located just outside the restaurant, offers ample shade and a water bowl for service animals. This ensures that service animals accompanying our guests have a comfortable and safe environment to rest and hydrate while their owners enjoy their time with us. We are committed to ensuring the well-being of all visitors, including our furry companions, and strive to make their experience as pleasant as possible.

Do you have a reception/public entryway? 

Yes, we do.

Is there seating available at reception? 

Yes

Is there a lower counter at reception? 

Yes

Is there a clipboard to allow check-in while seated? 

Yes

Do you have a tablet with text to voice or pen and paper available at reception to aid with communication?

Yes

Do you have picture boards available at reception to aid with communication? 

No

Is a hearing loop fitted to the reception area? 

No

Is the lighting in the reception even and glare free to aid lip readers? 

The reception is glare free with even lighting.

Do you offer large print information sheets and registration forms?

Yes, please ask reception.

Is information and a map available in a written format? 

Yes

Do you offer a facility map and information in Braille? 

No

Do you offer guests a familiarisation tour? 

Yes

Are any accessible facilities locked? 

No

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Website By Rachel Martin