♿ Accessibility at Bestbrook Mountain Farmstay

At Bestbrook, we are committed to creating a welcoming and inclusive environment for all our visitors. Whether you’re staying overnight or just stopping by, our goal is to ensure everyone can enjoy the beauty, adventure, and relaxation our farm has to offer.

🚧 Ongoing Accessibility Upgrades

As part of our commitment to continuous improvement, we are currently undertaking refurbishment projects to enhance accessibility across the resort.

🏠 Accessible Accommodation

While our accommodations were not originally designed for full accessibility, we strive to provide the most suitable options possible:

• Cabin 2 is our most accessible cabin, featuring easier navigation and just two entry step (others have multiple).

  Please contact us directly to discuss your specific needs and for booking assistance.

🍽️ The Coach House Restaurant & Ray’s Bar

The Coach House Restaurant & Ray’s Bar is now fully accessible and includes:

• A newly installed access ramp

• A dedicated accessible toilet

• Friendly staff ready to assist with any special needs

Enjoy hearty meals, relaxing drinks, and beautiful surroundings—all in an inclusive setting perfect for families, groups, and day-trippers.

A great place to share a meal or simply unwind with a cup of tea.

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🐐 Farm Activities for All

We aim to make the Bestbrook farm experience as inclusive as possible:

• The property features gravel pathways, which may be challenging for some wheelchairs, but our team is always happy to assist.

• Inclusive experiences include:

  • Animal feeding

  • Boomerang throwing

  • Butter making

  • Led horse rides (age and size limits apply)

• Animal Therapy sessions (additional fee) are available for all comfort levels.

We’re here to help ensure everyone gets the most out of their time at Bestbrook.

View Activities

🤝 Our Commitment to You

We are passionate about making Bestbrook a place where everyone feels welcome and respected.

• Our team prioritizes clear, respectful communication

• We are happy to assist with mobility and special needs whenever possible

• Accessibility improvements are a long-term priority for us

📞 Contact Us

For specific accessibility needs, accommodation advice, or personal assistance:
Phone: 07 4666 1282
Email: bestbrook@bestbrook.com.au
Website: www.bestbrook.com.au

Contact Us

🧩 Accessibility FAQs

🔍 Do you cater for people who are blind or have low vision?

Yes. While we don’t currently provide materials or signage in Braille, our team is more than happy to assist visitors who are blind or have low vision. Please contact us in advance to discuss how we can support your needs.

🔊 Do you cater for people who are deaf or hard of hearing?

Yes. While we do not yet offer specialised hearing devices or systems, our team is committed to providing clear, respectful communication and support. Feel free to reach out with any specific needs or requests.

♿ Do you cater for people with limited mobility?

Absolutely. We recognise the diverse needs of individuals with limited mobility. Our aim is to ensure that all guests—regardless of age or ability—can enjoy their time with us safely and comfortably. Let us know if you have specific requirements.

🚶‍♀️ Do you cater for wheelchair or mobility scooter users?

Yes, to the best of our ability. Key info:

• An access ramp is available at our Coach House Restaurant & Bar.

• The farm is accessed via gravel paths, which may be challenging for some mobility devices.

• Accessible amenities are under construction, set for completion by June 30, 2025.

• For campers, we recommend driving to the new accessible amenities once open, as camping areas are mostly grassed.

Please reach out if you’d like guidance or assistance planning your visit.

🥗 Do you cater for dietary requirements, food allergies or intolerances?

Yes. We offer:

• Lactose-free, gluten-free, and vegetarian options

• Limited vegan options

Please let our staff know about any dietary needs or allergies in advance so we can provide the best dining experience possible.

🧠 Do you cater for people with cognitive disabilities or people on the Autism Spectrum?

Yes. Bestbrook offers a rich sensory environment that many find enjoyable. We aim to be supportive of all visitors’ needs:

• Quiet areas are available

• Tailored guided tours can be arranged on request

Please contact us before your visit to discuss any specific preferences or requirements.

📚 Have staff undergone disability awareness training?

Not at this time.

🏕️ Facilities & Services

What facilities are currently available?

• Ramp access to the restaurant

• Gravel paths throughout the farm (some mobility limitations may apply)

🐕 Do you provide a secure area for service animals?

Yes. We have a shaded, secure veranda outside the restaurant with a water bowl to ensure comfort for service animals.

🛎️ Reception & Check-In